Refund policy

Shipping & Exchange Policy

Thank you for shopping with Aleaz Perfumes! We have updated our policies to ensure a seamless shopping experience for you. Please review our exchange-only policy below:

Exchanges

1.1 Eligibility

We accept exchanges within 7 days from the date of purchase. Items must be unused, undamaged, and in their original packaging with all tags and labels attached.

1.2 Exchange Process

To initiate an exchange, contact our customer service team with your order details and the item you wish to exchange. Our team will guide you through the process.

1.3 Exchange Shipping

Customers are responsible for shipping costs associated with returning and receiving the exchanged item unless the exchange is due to an error on our part (e.g., incorrect or damaged item received).

1.4 Exchange Availability

Exchanges depend on product availability. If the requested item is unavailable, you may select an alternative from our stock or receive an online coupon equivalent to the item's value for a future purchase.

No Returns for Change of Mind

2.1 Policy on Returns

We do not accept returns if you change your mind or dislike the product. Please review your purchase carefully before completing the transaction.

Damaged or Defective Items

3.1 Reporting a Damaged Product

If you receive a damaged or defective item, contact our customer service team immediately. After verification, we will issue an online coupon for the value of the damaged item, redeemable for future purchases.

Exceptions & Conditions

4.1 Non-Exchangeable Items

Items purchased from sale or clearance categories may not be eligible for exchanges.

4.2 Proof of Purchase

A valid order confirmation or receipt is required for all exchanges.

Orders Placed Before Sale Campaigns

Orders placed before any promotional sale campaign will not be eligible for discounted prices offered during the sale. This ensures fairness for all customers.

Delivery Considerations

While we collaborate with reliable courier partners, unforeseen circumstances may lead to additional delivery charges or undelivered packages. While we strive for smooth deliveries, we cannot take full responsibility for issues caused by courier services, including unexpected charges or delivery failures.

Contact Us

For assistance, contact our customer service team via email at support@aleazperfumes.pk. Provide the necessary details, and if all exchange conditions are met, we will arrange a pickup from your doorstep.